ARTICLE 1 – PURPOSE AND SCOPE
APPLICATION

These General Terms and Conditions of Sale (GTC) define the terms of sale of products offered by GRAVITY SAS, a simplified joint-stock company with a capital of 1,373 euros.
registered with the Trade and Companies Register of Saint Quentin under number B 879 828 291, whose registered office is located at 37 Rue du 13 Octobre 1918, 02000 Laon (hereinafter “GRAVITY”).

The products concerned are telephone booths and soundproof meeting rooms (hereinafter the "Products").

These General Terms and Conditions apply to all sales concluded by GRAVITY with professional clients (hereinafter the "Client"), whether they act as natural or legal persons.

ARTICLE 2 – ACCEPTANCE OF THE TERMS AND CONDITIONS

Any order for Products placed with GRAVITY implies the Client's full and complete acceptance of these Terms and Conditions, to the exclusion of any other document such as prospectuses or catalogues issued by GRAVITY, which are only indicative.

No special conditions may prevail over these General Terms and Conditions unless formally accepted in writing by GRAVITY. Any conflicting condition stipulated by the Client shall, in the absence of express acceptance, be unenforceable against GRAVITY, regardless of when it may have been brought to its attention.

ARTICLE 3 – MODIFICATION OF THE TERMS AND CONDITIONS OF SALE

GRAVITY reserves the right to modify these Terms and Conditions at any time. The applicable Terms and Conditions are those in effect on the date the order is placed by the Customer.

Any changes to the Terms and Conditions will be communicated to the Client for acceptance. In case of disagreement, the Client will have the option to terminate their contract without penalty, except for costs related to services already rendered.

ARTICLE 4 – ORDERS

All orders for Products must be preceded by a request for a quote from GRAVITY. A quote detailing the characteristics of the Products, prices, payment and delivery terms will be sent to the Customer for acceptance.

The order is considered firm and final upon signature of the quote by the Client. Any modification or cancellation of the order by the Client can only be considered with the written agreement of GRAVITY and may incur additional charges.

The order confirmation will be sent to the Customer by email, specifying the order details and delivery arrangements.

ARTICLE 5 – PRICE

Product prices are shown in euros excluding VAT. Shipping and handling costs are included in the price unless otherwise stated in the quote.

GRAVITY reserves the right to modify its prices at any time, it being understood that the prices charged are those in effect on the date of the order. In the event of significant fluctuations in raw material or production costs, GRAVITY reserves the right to pass these variations on to its selling prices.

ARTICLE 6 – DELIVERY

Deliveries are made to the address provided by the Customer when placing the order. Delivery times indicated in the quote are estimates only and are not binding on GRAVITY.

GRAVITY will make every effort to meet the delivery deadlines indicated upon order acceptance, based on industry-standard logistics lead times, but these deadlines are not guaranteed. Any delays do not entitle the Customer to cancel the sale, refuse the Products, or claim damages.

The Customer agrees to check the apparent condition of the Products upon delivery. In the event of a complaint, the Customer must inform GRAVITY in writing within 48 hours of receiving the Products. After this period, the Products will be considered compliant and free from any apparent defects.

ARTICLE 7 – PAYMENT

Invoices are payable upon ordering by bank transfer to the account designated by GRAVITY.

All orders will only be shipped after full payment has been received. In the event of late payment, late payment penalties will be applied, calculated on the basis of an interest rate of 10% per annum, as well as a fixed compensation fee of 40 euros for recovery costs, in accordance with Article D.441-5 of the French Commercial Code.

In the event of non-compliance with the payment conditions set out above, GRAVITY also reserves the right to suspend or cancel the delivery of the Customer's pending orders.

ARTICLE 8 – RETURNS AND
REFUNDS

The Customer has 14 calendar days from receipt of the Products to exercise their right of return. To do so, they must contact GRAVITY to arrange the return. Return shipping costs are the responsibility of the Customer, except in the case of a proven manufacturing defect.

Returned products must be in perfect condition for resale, complete, and in their original packaging. Any damaged or incomplete product will not be accepted for return or exchange.

GRAVITY undertakes to reimburse the Customer within 30 days of receiving the returned Products.

ARTICLE 9 – WARRANTY

Products sold by GRAVITY are covered by a 5-year warranty from the date of order confirmation, covering any manufacturing defects.

To benefit from the warranty, the Customer must inform GRAVITY of any defects found as soon as possible and provide a copy of the purchase invoice. GRAVITY undertakes to repair or replace, at its own expense, any defective Products recognized as such.

ARTICLE 10 – LIABILITY

GRAVITY is committed to taking all necessary care in fulfilling orders and providing quality products. It cannot be held liable for any fault or negligence on the part of the Customer, particularly in the event of inaccurate information provided when placing the order.

GRAVITY cannot be held liable for indirect damages such as loss of profit, loss of business or any other commercial loss suffered by the Client.

ARTICLE 11 – FORCE MAJEURE

GRAVITY shall not be held liable in the event of force majeure, that is to say, any unforeseeable, irresistible, and external event rendering the performance of contractual obligations impossible. In the event of such an occurrence, the performance of GRAVITY's obligations shall be suspended for the entire duration of the force majeure.

If the duration of the force majeure exceeds 30 consecutive days, each party may terminate the contract automatically, without compensation, by notifying this decision by registered letter with acknowledgment of receipt.

ARTICLE 12 – PROPERTY
INTELLECTUAL

All visual, textual and audio elements present on GRAVITY media, including photographs, illustrations and design, are protected by copyright, trademark law and image rights.

Any unauthorized reproduction or use of these elements constitutes an infringement and will be prosecuted in accordance with applicable legal provisions.

ARTICLE 13 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by French law. In the event of a dispute, the competent courts will be those of the jurisdiction where GRAVITY's registered office is located. These Terms and Conditions are written in French. In the event of a translation into one or more languages, only the French text shall prevail.